Now you see us, now you don’t

With safety and efficiency, Denver Water crews are replacing more pipe in fewer days on the street.

March 8, 2017 | By: Dave Gaylinn, Kim Unger

In just three years, Denver Water crews have installed 40 percent more pipes in less than half the time.

How? By making the best use of our time and equipment to minimize our customers’ inconvenience.

“It’s everybody working together to make the process better,” said Robbie DeHerrera, water distribution supervisor.

Whether we’re employing a mobile cart to make more tools readily accessible or improving communication with our water quality lab to expedite water samples, we aim to complete each of our pipe replacement jobs as quickly and safely as possible. Take a look:

Thanks to these tools, we went from installing less than a half-mile per day in 2014 to 1.39 miles per day last year. And the time it takes to install 500 feet of pipe — about the length of a block — went from 20.8 days in 2014 to 8.1 days in 2016.

chart showing feet of pipe replaced over three years.Read “Looking for ‘hot spots’ — in all the right places” to learn about Denver Water’s new approach in 2016 to replace about 60,000 feet of pipe throughout a 12-mile zone in Centennial.

And, see what it takes to replace lead service lines discovered during construction work, like pipe replacement, in “Getting the lead out when we find it.”

chart showing the average days pipe replacement impacts customers

So if you see one of our trucks in your neighborhood, please rest assured that we are working in a way that minimizes your inconvenience while still delivering clean, safe, high-quality drinking water to your home.

2 thoughts on “Now you see us, now you don’t”

  1. Hat tip to the PA Team. Nice article highlighting employee-driven process improvements. Really like the explicit focus on how employee-driven ideas translate into less customer inconvenience. Nice graphics as well for the right-brained audience members. Keep up the good work!

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