Cyber Monday shopping list: clothes, shoes — and water?

On the web’s busiest shopping day of the year, choose the online option to pay your bill and check your water use.

November 25, 2016 | By: Kristi Delynko
Michael Amireh in call center
Michael Amireh, along with all Denver Water customer care representatives, is able to help customers get started with online self-service.

It’s Cyber Monday — Black Friday’s more civil, convenient and efficient sibling. According to Forbes, Cyber Monday could match or beat Black Friday in sales this year, and nearly two in five of those Americans making purchases will use their smart phones.

So whether you’re at work (we won’t tell), or shopping from the comfort of your home, here’s something else you can do online: Pay your water bill.

(You knew we were headed somewhere with this.)

Denver Water launched online self-service in 2015, said Michelle Garfield, customer relations manager for Denver Water. Since then, about 45,000 customers access online self-service each month.

Online self-service is secure and convenient, Garfield said. In addition to paying their water bills, customers can view up to two years of their billing and payment history, as well as their water use.

While many customers (and shoppers) like the online option, others still want to do it the old-fashioned way. In fact, Denver Water customer care representatives answer more than 19,000 calls per month, many of them related to billing.

Jose Valero Jr. in call center
With more than 19,000 calls coming into Customer Care each month, Jose Valero Jr. is prepared to help customers with questions.

During last year’s holiday season, for example, customer care representative Wendy Sutherland answered a call from a customer concerned about a high water bill. Sutherland set up an appointment with a field technician, who discovered a leak in the customer’s home.

Afterward, Sutherland encouraged the customer to repair the leak, and when she did, Denver Water provided a leak adjustment, putting money back in her pocket just in time for holiday shopping.

While your own credit card is at-the-ready for holiday deals this Cyber Monday, why not give online payment a try?

And if you need help getting started, go low-tech: Give our customer care representatives a call at 303-893-2444.

 

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